This is a list of frequently asked questions that pertain to shopping on If you have a technical question, please visit our technical FAQ section.   Our lighting glossary is another great resource.  

Order Status

How do I check my order status?

Click here to log in to your account. Once you are logged in, you will be able to navigate to your order and check the status there.

May I have a tracking number for my order?

You will received a tracking number via email as soon as we receive it ourselves. If it has not been emailed to you and does not appear on your order status page, then we are not able to provide it to you yet.  

Order Cancellation

If you are canceling your order, please contact your account manager immediately by calling our toll free number: 1-800-983-1315. For some orders that have already shipped, it may be too late to cancel an order.

What if I am missing an item from my shipment?

If you are ordering parts from different manufacturers, they will arrive separately and often times on different days. Log in to your account to check your order and compare to the quantities received. If there is still something wrong, give us a call at 1-800-983-1315, email, or reach out using the chat function in the bottom left of our website.  


Where does Shine ship their products to?

Currently, we ship to the 50 United States.

How much will shipping cost?

Shipping will be free for all orders over $49. Orders under $49 have an $8 flat rate shipping fee.

May I use my own UPS or FedEx shipping account?

Yes, please tell your salesperson when you are placing the order that you would like to use your own account.  

Getting The Best Price. Guaranteed.

How do I receive a rebate for my product order?

While many of the products found on are eligible for rebates, they will be issued by your local energy utility company. You can find more information about this process at the Rebate Center page.

Do you match prices of competitors?

We will do what it takes to earn your business.  Every product we have online is checked to make sure we are the lowest price online, and we also offering high quantity and contractor rates for ongoing customers and large projects.  If you find a price lower somewhere else for the same part number or one similar from another vendor, we will match that price! Feel free to contact us here or give us a call. We look forward to working with you.

How do I know it is safe to shop on

Your credit card info is safe with us! All browsing and shopping on goes on on a secure https portal. We also take many steps to ensure the safety of our customers and their personal information. We will not sell or share your personal information, EVER. certification logos  

Other Questions

Where is ShineRetrofits located? is based in Denver, Colorado, but our employees enjoy living all around the state in Breckenridge, Lakewood, Golden, Parker, Evergreen, and more!

How do lighting rebates work?

Learn more in our Lighting Rebate Center

Any other questions?

We are available to help over the phone on Monday-Friday from 6AM-6PM, 1-800-983-1315. We also have a chat feature on our website that operates during the same hours as phone line.  

Technical FAQ



Lighting Controls




General Lighting


Old Technology


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